Privacy Policy

Last updated: November 23, 2025

At Metropoint, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metropoint.world or use our website development services.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Fill out our contact form (name, email address, message)
Request a quote or consultation
Subscribe to our newsletter or updates
Engage our services (business information, project requirements)
Communicate with us via email or phone

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and geographic location
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Device type and screen resolution

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our website development services
Communication: To respond to your inquiries, send updates about your projects, and provide customer support
Project Management: To manage and deliver website development projects according to your specifications
Marketing: To send promotional materials, newsletters, and information about our services (with your consent)
Analytics: To understand how visitors use our website and improve user experience
Legal Compliance: To comply with legal obligations and protect our rights
Security: To detect, prevent, and address technical issues and fraudulent activity

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers include:

Web hosting providers
Email service providers
Analytics services
Payment processors

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure servers and databases
Regular security audits and updates
Access controls and authentication
Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Contact Form Data: Retained for up to 2 years
Client Project Data: Retained for the duration of the project plus 3 years
Marketing Communications: Retained until you unsubscribe
Analytics Data: Retained for up to 26 months

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing your personal information
Portability: Request transfer of your data to another service provider
Objection: Object to processing of your personal information
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookies Policy.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. UK Data Protection and ICO

Metropoint operates in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting your personal data and respecting your privacy rights.

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection. You can contact the ICO at:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of the United Kingdom where data protection laws may differ. By using our services, you consent to this transfer. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Metropoint
197 Church Rd, Redfield
Bristol BS5 9HG
United Kingdom

Email: org@metropoint.world
Phone: +447769215587

We will respond to your inquiry within 30 days of receipt.

Your Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or services.